Affinity Credit Union & COVID-19 (Coronavirus) Info Center


As the COVID-19 pandemic continues to reshape our lives, Affinity Credit Union is taking all necessary precautions to help keep our members, employees and community safe, while still striving to provide the best possible service to our members. This page will provide operational updates as they occur.  

Last update - 5/28/20

Update on the reopening of branch lobbies, hours of operation & communication

Q: WHEN WILL LOBBIES REOPEN?
A: For the moment, our lobbies will remain closed to the public. We feel this is in the best interest of the safety of our members and staff. We’ll continue to evaluate options to best handle business that’s not as easily conducted via drive thru.

Q: WHEN WILL HOURS OF OPERATION RETURN TO NORMAL?
A: Drive-up and Saturday hours were adjusted to account for employees working remotely. As more employees transition back to working in branches, we’ll have better ability to offer expanded hours.

Q: HOW WILL COMMUNICATION BE ANNOUNCED?
A: We’ll continue to push out relevant updates and information through our website, social media pages and email club.

We would like to be able to provide hard dates, but it's just not possible at this point. We are passionate about providing the best service possible, however the safety of our staff and members continues to be our #1 priority.

Affinity offering 0% APR COVID-19 Relief Loans for those financially impacted by the pandemic

For those facing financial insecurity due to the COVID-19 outbreak, Affinity is offering interest free loans up to $2,500. Contact the credit union for program details and restrictions. 

First round of stimulus payments to arrive via electronic deposit on Wednesday, April 15

Certain members who have direct deposit on file with the federal government may receive stimulus funds as soon as April 15th. This will not apply to all members in this situation, as payments will be issued in reverse “adjusted gross income” order -- starting with people with the lowest income first.

Please use Online Banking or the Affinity mobile app to view whether your stimulus deposit is pending (see screenshots below). 


Physical checks are expected to begin mailing in early May. If you are receiving a mailed check, you can easily deposit your check via Mobile Check Deposit on your mobile device or night deposit drop box available at both branches.

Our drive thru service may be incredibly busy once deposits are available. When possible, please utilize your debit card to conduct transactions or withdraw cash from one of the 30,000+ surcharge-free ATMs in our network.


An Open Letter from our CEO

Affinity Credit Union CEO Jim Dean discusses the steps we are taking to protect both our members and employees... as well as policy changes we've made to help our members during these uncertain times. 

 Read the Letter

Coronavirus Scams - Be Aware!

After global phenomena, natural disasters or pandemics like COVID-19 occur, there is often an increase of opportunistic criminal activity on the internet. The bad guys are preying on your fear and sending all sorts of scams related to theCoronavirus (COVID-19).

Click here to learn about the different types of scams you should be on the lookout for.

Hours of Operation Update: Affinity closed on Saturdays - new drive-up hours

We are closed on Saturdays until further notice. During the week, our drive-up hours will be 8:30 A.M. to 5:30 P.M on Monday, Tuesday, Thursday, Friday and 10:00 A.M. to 5:30 P.M. on Wednesdays.

Contact Center hours will remain the same, operating from 8:00 A.M. to 6:00 P.M. M, T, T, F and 10:00 A.M. to 6:00 P.M. on Wednesdays.

Affinity is waiving fees for debit/credit card loan payments submitted online beginning March 24 - April 30.

Fee waiver applies to new loan payment requests submitted no earlier than 3/24/20. Any pending payments (recurring, future dated or one-time) previously scheduled will carry the original fee settings at the time of submission.

Affinity is waiving NSF and overdraft fees beginning March 23 - April 30.

All NSF and overdraft fees will be suspended through April 30.

Affinity is providing relief and increased peace of mind to its members through the following ways:

Effective:  March 23 - April 30

  • All loan late fees will be waived 
  • All vehicle repossessions will be halted 
  • Certificate of Deposit early withdrawal penalties will be waived 

Affinity is offering members the ability to skip the next 2 monthly payments per eligible loan at no cost.

We are here to help you free up some cash to cover unexpected financial challenges. Our Skip-A-Payment Program will allow members to skip payments on eligible loans for up to 60 days at no cost. 

***The free two month skip option may only be utilized once per eligible loan*** 

 

Affinity's lobbies are closed --- Drive-up service will remain open

In the interest of our community's safety, we indefinitely closed our branch lobbies the morning of March 16th. We will continue to offer drive-up service at our branches during Affinity's normal business hours.

We are also reallocating additional staff to our contact center in anticipation of increased call volume. We are here for you.

How to best manage your finances during this period
We strongly encourage our membership to avoid unnecessary travel & take advantage of the many self-service tools we offer. 

Through Affinity's online banking and free mobile app, you can:

Access your account by phone through our AffinityLine voice banking service by dialing 833-242-3364. Find PIN instructions through the link provided.

We are adjusting our weekend hours

Beginning March 28th, we will temporarily suspend Saturday operations. We will remain open from 9:00 A.M. to Noon on Saturday, March 21st.

Shared branching procedures during lobby closures
While our lobbies are closed, we will not be able to conduct shared branching transactions for those who are not members of Affinity Credit Union. Affinity members may still be able to conduct shared branching transactions at other credit unions, dependent upon their policy. 

If you need a temporary/replacement debit card
Please call us at 515-288-7225 if you've lost your debit card and need a replacement. If a temporary card needs to be issued, you can pick it up at our Hoffman branch drive-up roughly half an hour after calling to request.

If you need to access a safe deposit box
Contact us at 515-288-7225 to set up an appointment during normal business hours.

You can still apply and receive loans with our branch lobbies closed

Our loan application, approval and funding process can be 100% completed without having to physically step foot in a branch.

Your money remains SAFE at Affinity Credit Union
All deposits are federally insured by the National Credit Union Association (NCUA) for up to $250,000. You will have access to your funds whenever you need them, either through our drive-up service during business hours, cash back transactions at POS systems, or ATMs which are available 24/7 (find surcharge free ATM locations).

 


 

FAQs

Q: What are you doing to ensure employee safety?

A: Employees are given paid sick days and have been instructed to stay home if sick. We are making every effort to have as many employees work from home as possible, with many already doing so.

Q: Will all my direct deposit and automatic payments still be made?

A: Yes. All automatic files will be processed with no anticipated interruption.

Q: Can I withdraw as much cash as I want?

A: Yes. It is your money and it will never be kept from you. The best interest of our members is always our primary concern, and it's important to stress that your money is protected and insured at Affinity, but does not receive that same protection once withdrawn.

Q: How much cash can I get through an ATM/POS transaction?

A: You can get up to $1,500 per day through ATM withdrawals or cash back transactions at POS systems.

Q: Is cash sanitized before being given to the member?

A: No. We are unable to "sanitize" currency before it is distributed to our members. We recommend precautions be taken such as additional hand washing when handling cash.

Q: Are you offering assistance to members financially impacted by the pandemic?

A: We realize that our members may face financial hardships caused by the loss of income/employment due to COVID-19. We offer the ability to skip loan payments, which can be easily requested through online banking.

 If you feel that you may have difficulty making your next loan payment, we encourage you to call us at 515-288-7225 to talk through options. We understand that we are dealing with an unprecedented situation.

Knowing that many will be faced with reduced income, we are proactively discussing temporary loan programs and payment relief options to help our members during these difficult times.