Who is eligible to join Affinity Credit Union?
How much is required to open a Share Savings Account and become a member of Affinity Credit Union?
What do I need to bring with me to open an account at Affinity Credit Union?
What are the balance requirements for a Share Draft Checking Account?
Am I still a member if I move out of eligible counties or no longer work for a SEG?
Is my savings at the credit union insured?

How do I send a wire to an account at Affinity Credit Union?
What is Affinity Credit Union's routing number?
When will my statement arrive?
I deposited money into an ATM, how long will it be until its available?
How do I access my account information online?
Why can't I access my account online?
What do I do if my MasterCard® credit card is lost or stolen?
What do I do if my Visa® Check Card is lost or stolen?
What do I do if my checks are lost or stolen?
How can I protect my information while shopping online?
Do you have a question you would like to submit?

 

Who is eligible to join Affinity Credit Union?

Anyone living or working in Polk, Boone, Story, Marshall, Dallas, Jasper, Madison, Warren, Marion, Adams, Union, Page, Taylor and Ringgold counties. You are also eligible for membership if you are an employee of one of Affinity Credit Union's Select Employee Groups. Anyone that is related to a current member of Affinity Credit Union.

 

How much is required to open a Share Savings Account and become a member of Affinity Credit Union?
There is a $25 minimum opening deposit to open the Share Savings Account. This $25 balance must be kept in the savings at all times until the account is closed.

 

What do I need to bring with me to open an account at Affinity Credit Union?
You will need to bring your government issued photo identification.

 

What are the balance requirements for a Share Draft Checking Account?
With a Conventional Share Draft there is no minimum balance requirement with unlimited drafts cleared monthly and no monthly fee.

 

Am I still a member if I move out of eligible counties or no longer work for a SEG?
Yes. The credit union philosophy is "once a member, always a member". If you move there are several ways to access your credit union account. Affinity Credit Union participates in shared branching which allows you to conduct transactions at other CU Service Centers. Click here for more information or to find a CU Service Center near your new home or office or call 800-919-2872.

 

Is my savings at the credit union insured?
Your savings is insured to at least $250,000 by the National Credit Union Administration (NCUA), an agency of the Federal Government.  

 

How do I send a wire to an account at Affinity Credit Union

Credit: Federal Home Loan Bank of Des Moines, Des Moines, IA,   Routing #073000914

For Further Credit To:  Affinity Credit Union, Acct #611143615

For Further Credit To:  Affinity Credit Union Member Name, Member Account Number 

 

What is Affinity Credit Union's routing number?
2730-7450-4

 

When will my statement arrive?
Statements are processed on the evening of the last business day of each month. The statements are then delivered a few days later. To prevent delays make sure the credit union has your current mailing address. Click here to change address information.  To receive your statement faster you may opt to receive electronic statements.  E-statements are available for viewing on the first of each month.  Click here to sign up for e-statements.

 

I deposited money into an ATM, how long will it be until its available?
For ATM deposits made at the credit union there is a 1 business day hold, for all other ATMs, there is a 2 business day hold.

 

How do I access my account information online?
Click here

 

Why can't I access my account online?
For your protection, your account automatically locks you out after three unsuccessful sign on attempts. You will need to call the credit union at 1-800-343-1028 to have your account reset.

 

What do I do if my MasterCard® credit card is lost or stolen?
Immediately call card services at 1-800-234-5354. They will close your card and reissue you a new card. With MasterCard's Zero Liability policy you are protected from all unauthorized transactions on your card. MasterCard's Zero Liability policy does not apply to cards used primarily used for business, commercial, or agricultural purposes. For more information MasterCard's Zero Liability policy click here.

 

What do I do if my Visa® Check Card is lost or stolen?
Immediately call us at 1-800-343-1028 or 1-800-472-3272. They will close your card and reissue you a new card. With Visa's Zero Liability policy you are protected from all unauthorized transactions on your card. Visa's Zero Liability policy does not apply to ATM transactions, PIN transactions not processed by Visa, or certain commercial card transactions. For more information on Visa's Zero Liability policy visit http://www.visa.com/. For all other transactions not covered by Visa's Zero Liability policy your liability is as follows: if you tell us within two business days that your card/code has been lost or stolen, you can lose no more than $50 if someone used your card/code without your permission. If you do not tell us within two business days of your loss or theft of your card/code, and we can prove we could have stopped someone from using your card/code without your permission had you told us, you could lose as much as $500.

 

What do I do if my checks are lost or stolen?
Immediately call us at 1-800-343-1028. We will issue a stop payment for the check(s). You must have the check number(s) in order to issue a stop payment on a check(s). If you do have lost or stolen checks, for your protection as well as ours, we require you close the account and open a new account under a new member number.

 

How can I protect my information while shopping online?
With MasterCard SecureCode® and Verified by Visa® you can set up a password online to help protect you while shopping online. Visit http://www.mastercard.com or http://www.visa.com to sign up. Once you establish your password, every time you pay online at participating retailers you will be asked to enter your secure password before being allowed to continue with the transaction.

 

Do you have a question you would like to submit?
Please e-mail any questions you may have to info@affinitycuia.org.