Online Banking FAQs
What information do I need to make an online loan payment?
You need your Affinity Credit Union member number and loan number for the loan you want to pay.
How can I find my member number?
Your member number is located on the membership card you received when you opened your account. If you need a new membership card, please stop by an Affinity location. For security purposes we cannot disclose this information over the phone.
How can I find my loan number?
Your loan number can be found on your monthly statement or on the original paperwork you were issued when you opened your loan. If you are unable to locate this information, please contact us at 1-800-343-1028. We can disclose this information over the phone if you know your member number. The loan number must be correct or you will receive an error message when trying to make a payment.
What is the cost to make a payment using a debit/credit card?
The fee varies depending on the selected method of payment and the dollar amount. Please see the Electronic Loan Payments Credit/Debit Card Convenience Fee section of our Schedule of Fees for details.
What loans can I pay using this service?
You can make a payment on loans you have with Affinity Credit Union, including auto loans, personal loans, mortgages, etc. This service cannot be used to make an Affinity Credit Union MasterCard® payment. To make a payment on your Affinity MasterCard you can transfer your payment from your Affinity account using online banking at no cost.
What payment methods can I use to make my loan payment?
You can use a Visa®, MasterCard® or Discover® that is a non-Affinity debit or credit card or an ACH transfer from any non-Affinity checking or savings account. You can also transfer your payment from your Affinity account to your Affinity loan using online banking at no cost.
Can I pay multiple loans?
Yes, you can pay multiple loans, but you will need to go through the registration process to select a unique username for each loan. The same password can be used for each loan.
Can reoccurring payments be scheduled?
You can use the Desired Payment Date to schedule one-time payments to be made within the next 30 days from the current payment date or you can set up weekly, bi-weekly, and monthly payments.
When will my payment be posted?
All payments are process at 6:00 p.m. each business day. Payments scheduled after 6:00 p.m. will be processed the next business day. Your payment will be processed to your account 1-2 business days after you scheduled the payment for posting.
Who do I call if I have questions trying to make payment?
You can contact us at 1-800-343-1028 during regular business hours and a Member Service Officer can assist you. You can also send an email to email@example.com
Is there a step-by-step guide available for help?
You can click here to access the guide.
What credit cards are accepted for payment?
You can make a payment using a VISA, MasterCard or Discover card.
Can a payment I set-up be cancelled?
As long as the payment says pending, it can be cancelled.
Do you have a question you would like to submit?
Please email any questions you may have to firstname.lastname@example.org.