LOANS AND
ACCOUNTS THAT
WORK FOR YOU
Affinity is here to help our members build better lives.
VALUE PROVIDED TO MEMBERS AND COMMUNITY SINCE 2022
Overdraft Fee Savings
Loans Protected
Community Giveback
Not for Profit.
FOR YOU.
BETTER RATES
We make less to save you more.
FEWER FEES
It helps that so many fees are $0.
MORE THAN A NUMBER
Maybe it’s because we know your name.
BUILDING BETTER LIVES
If you’re a member, it’s your mission too.
You’ve earned it. Keep more of it.
Auto Loans
as low as
5.34%
Rewards Checking
No monthly maintenance fees. No minimum balance.
Credit Card
as low as
11.90%
MEMBER REVIEWS
The people have spoken! We’re thrilled to have received over 2,000 five-star Google Reviews
I went to your drive through on 08/20/25 at 5:10pm. Your web site says your drive through is open till 5:30. Why were you closed ????? Not happy, had to fight heavy traffic to get there only to find it closed.
Great help! I have always gotten great help and issue resolve from the Affinity Credit Union. I have been a member for around 50 Years! No complaints.
It's been a nightmare dealing with this bank. Loan officers who don't know how to set up autopay on the dates you have told them. Skip a pays that don't get processed and you get late charges, late payment letters. Then you think you're safe and trust them to do what they say and boom they screw it all up again and say you need to be checking you account. I put way to much trust in a credit union that really doesn't give a shot as long as they're making a profit off of you. They are good. Icalled today and they've been having an issue with there autopay don't you think maybe they would have said something when my payment wasn't taken ??? It's bad when you have to threaten them with contacting your attorney, because of all the late payments that should have been set up right, so much so that it was enough for a truck payment, right along with the forced placed insurance when I've had insurace and they knew it. Also being told my messages are spicy to a loan officer when in fact they were blunt and to the point. I guess don't say anything and let them do as they please. Very disappointed customer.
My husband bought a truck through affinity had truck for a few years and he passed away June 15, 2025. We had been married for 39.5 years, 5 children 8 grandchildren and 2Great grandchildren, we got married, he was 22 and I was 2. I explained to affinity there was no outside children nor another marriage/women. We would love to keep truck and I continued to make payments including late payments. Gave them all info. they asked for and they gave me the runaround kept asking for same information (3) times I faxed and emailed them information,I had to scroll through my husband’s thousands of emails to find them to keep reaching out and they wouldn’t for the longest time use my info to keep in contact for me to make his payments and when they did and I paid the truck up to date, they decided to ask me to turn truck in voluntarily or pay full 16,000 + in full, that’s the only way I can keep truck,we had insurance on truck. While grieving my husband’s death not one human being at affinity offered to give me time to gather myself or even defer a payment until I could at least get personal information, my husband was disabled and very sick since 2023 and still paid them. I WILL NEVER RECOMMEND NOR USE AFFINITY EVER, THEY HAVE NO MORALS AND THEIR HARSHNESS IN THEIR POLICES ARE CRUEL. JUST DONT NEED THEM FOR ANYTHING. because as long as you’re alive and making payments you are good with them. When you need their help after you pass away, they will treat your family as heartless as mine. Yes I volunteered to give up my husband’s truck, tho we wanted to keep paying monthly payments, I’m 61 and couldn’t pay in full, just wanted to keep it for sentimental value.
Arlene was very helpful as well as pleasant and took just a few minutes to assist me.
I have dealt with a lot of banking institutions. The credit union is the best one I've ever dealt with. And everything I do now is through them, great people
They’ve always treated me with respect and kindness and have gone above and beyond to help me with all of my loan needs would highly recommend them to anyone and have
Just had a scam call come from this number! Probably not them but still scary.. he hung up after I asked him to tell me the last 4 digits on the card that “had a fraud transaction”.. please make sure your systems are secure and this doesn’t happen to someone who might fall for it.
Thanks Arlene for your wonderful help with our account. Affinity is the best
Arlene explained the new on-line banking system in a way that was easy for both of us to understand, plus helped Orville set it up on his phone. We are more confident that we will be able to make payments to our loan from our Apple laptop now, thanks to Arlene. She was more than helpful. Thank you.
Kay is always a welcoming voice! She has a positive attitude and customer service skills that exceed anyone! Affinity has been good to me and I love seeing the same faces that have been there for 20 years+!!! They are an amazing group!
I called Affinity because there was an issue with one of my accounts online. I spoke with Abbi, she was absolutely awesome! She fixed the issue right away! Best Credit Union around!
Great credit union great customer service all around glad got into a credit union. Thank you for everything.
Great customer service. I have had an account with affinity when it was 310 Community Credit Union. I was 15 years old. 35 years with the same place!! I recommend credit unions they have great customer service and a smile positive outlook and great conversation highly recommend
Affinity Credit Union (and Kris) are the best!! Friendly, great customer service!! Highly recommend
Emma at Affinity Credit Union at the Hoffman Lane Branch in Des Moines is a shining example
of why I'm pleased to do business with Affinity. I asked her to run a very large amount of coins through their coin counter. I felt bad about the request. She was very polite and cheerful and processed the coins even though she knew it would take some time.
She treated me as a valued customer. This is something that doesn't always happen at big banks. Please consider opening an account at Affinity Credit Union. They are amazing!
Every person I've spoken with at Affinity Credit Union has been helpful, patient and professional. Kalli at Affinity helped me open my checking account. She was polite and very knowledgeable about the different account options. She's the kind of person I wish would be at more financial institutions. I'm looking forward to being an Affinity Credit Union customer.
of why I'm pleased to do business with Affinity. I asked her to run a very large amount of coins through their coin counter. I felt bad about the request. She was very polite and cheerful and processed the coins even though she knew it would take some time.
She treated me as a valued customer. This is something that doesn't always happen at big banks. Please consider opening an account at Affinity Credit Union. They are amazing!
Every person I've spoken with at Affinity Credit Union has been helpful, patient and professional. Kalli at Affinity helped me open my checking account. She was polite and very knowledgeable about the different account options. She's the kind of person I wish would be at more financial institutions. I'm looking forward to being an Affinity Credit Union customer.
I called to ask a few questions about one of my accounts and charges on it, as well as to inquire about replacing a card. I spoke with Gabriel, who looked into my concerns and helped get a new card on the way to me. He answered every question with care and did his research on what I needed. Absolutely amazing service from him!
Kay is great! She was able to assist me with a problem I created for myself right away. She was kind and helpful. I would absolutely recommend this credit union to all my family and friends!
Abbi was great to work with, and resolved my issue. She even called me to provide an update!
Thanks, Abbi
Thanks, Abbi
I love this credit union I have banked here for years everyone is courteous and very helpful.
My 1st time working with Abbi. My requested infos were many and she was great help. Janet E Murphy
Very easy to do business with, my rates for Loans are better than dealer, and same with warranties for the extended warranty. They are looking out for us. Makes buying easier.
I was very impressed with the service by Arlene at Affinity credit union. She was very helpful and helped me resolve my issue. Thank you!!
I have been with Affinity for 10 years and won't be changing banks ever. The ladies at the Southside Affinity have helped me more than once this year solve problems with fraud and regular banking issues. Always polite and work quickly to solve any problem I have.
Great place to bank. I've been with affinity credit union since I was little!
Abbi was a really helpful and professional associate. She handled my fraudulent transaction very attentively.
Today was great .Otherwise , rarely open when I need them not open on Saturdays,when I refinanced my leased truck through Affinity ,loan was messed up ,when I tried trading it in it took 3 weeks to get title ,and then had to pay 2000.00 out of pocket for taxes ,that should of been added into the loan.Not a very customer convenient credit union. I will be closing my account ,very soon.
Maggie helped me with my bank and she was very Professional and very helpful.
They help me pretty good but if there is a way to get a hold of u guys 24/7 for the debt card issues that will make u 5 🌟
The any time line has been changed. It is EXTREMELY slow and so frustrating to use!! What used to take about 3 minutes to do just took me 15 minutes. Please, please change it. Anyone else experience this? We are happy with the rest of the banking but this really needs to be corrected soon
service is great , little inconvenience that there is no Saturday hours anymore.
I love Affinity credit union! They have everything I need at a great rate.
I appreciate everything you got to do you guys are a good credit union I would recommend all my friends there thank you very much and have a great day
I have been working with Affinity
for almost 40 yrs and always had amazing customer service from them! Keep up the good work guys,and thank you for all you do!!
for almost 40 yrs and always had amazing customer service from them! Keep up the good work guys,and thank you for all you do!!
Made by phone call. Need to have some direct deposits transferred to my new account. There was fraud on my old checking account so it had to be closed. It took one quick call to make sure funds got put into new account. Always very easy to do things over the phone when I am not able to make it to the Credit Union
I have been a member of Affinity Credit union for over 25 years now and will never leave them. Abbi and the girls are so great. They greet you by name care about their customers. Anytime I’ve ever had an issue, they walk me through the process and get things back on track for me. Affinity Credit for a better life ❤️
Affinity helped me when I needed it . Easy to deal with and all people at Affinity are awesome.
Efficient and professional, Affinity Credit Union has provided me with a seamless banking experience. The staff member who assisted me today, Carlie, was very friendly and helpful. All of the staff members are exceptional!
I called in today to reset my password and this lady was quick and efficient. Thanks for your help!
Margie was very helpful! She was able to help me clear up/order 3 things I needed help with!
She did a great job helping me with my needs. I was very frustrated with the situation I was in and she was understanding and reassuring. Was also able to solve my problem!
Always a great experience. Kay is always ready and able to assist me whenever I call. This is very important because I travel for work frequently
And again top rated service. Kay is amazing. She is so helpful and fast to respond! My family had been members for over 55 years and 3 generations
And again top rated service. Kay is amazing. She is so helpful and fast to respond! My family had been members for over 55 years and 3 generations
I had a fraud alert on my card come through. I called the credit union and talked to Abbi! She was great to take care of this and did so efficiently and quickly and reassured me that my card was blocked from any pending transactions. While on the phone, she also explained to me how I could put some money into a money market fund, which I really appreciated. She was very helpful and very professional in her presentation. As always all the affinity credit union employees are great to work with so if you’re looking for a great place you should choose ACU! Thanks to Abbi for her help!
I’ve never had a bad experience with Affinity. My parents have been banking here since they were teenagers and I enjoyed banking here as well. Just wish they had more locations so I could continue banking here! It’s always lovely getting help from Kay on the phone- she made the process of closing my account so easy and she’s always very friendly!!
This was our second auto loan with Affinity and they have made the entire process so easy and so user friendly now. Jeff Justyna was amazing. Very helpful and accommodating. The entire process went off without a hitch.
UPDATE: I had to call about having my credit card declined for a large purchase. I got great assistance and the problem was resolved within minutes!
UPDATE 2: Needed to get some nice crisp bills to put on graduation cards today. Abbi took care of it quickly and efficiently. She was very helpful and friendly.
UPDATE: I had to call about having my credit card declined for a large purchase. I got great assistance and the problem was resolved within minutes!
UPDATE 2: Needed to get some nice crisp bills to put on graduation cards today. Abbi took care of it quickly and efficiently. She was very helpful and friendly.
Margie was a delight to work with. She set me up an appointment quickly and politely.
Very friendly and polite answered all my questions and also help do an address change was very pleased with the Customer representative. I was speaking with.
I have yet to have a negative experience with Affinity. I spoke with Margie this time and she was very helpful and kind.
Great customer help. Got right into figuring out the solution. Handles everything greatly.
Overall kind, generous and supportive, and last but not least super helpful! 🙂
Happy customer today😊
Overall kind, generous and supportive, and last but not least super helpful! 🙂
Happy customer today😊
Margie is very nice, she helped me log back in to my account!! 5 out of 5 stars!! Thanks
Margie did an awesome job going above and beyond to help me with a miscommunication regarding my account. She got everything resolved and even followed up with me to let me know there’s nothing else I need to worry about. THANKS MARGIE!
Margie did a fantastic job assisting with my banking needs! She was friendly and enthusiastic about being able to help and was able to resolve an issue I was having, quickly over the phone!
I would never go back to a regular bank again - Affinity Credit Union is so easy to work with. I have been a member for a number of years! They are awesome! A huge thank you to Mackenzie - she was so helpful and I owe her a huge thank you!
Pulled up to the drive through at 5:29 and get turned away and they're not open on Saturdays anymore don't open till 10 on wendsdays I mean I've heard of bankers hours but you guys are lazy by even those standards besides "Affinity is not a bank. We’re a credit union. That means put people over profits. We exist to help our members and support our communities 'unless it requires working a full shift'" ftfy
My question was addressed immediately I'm very pleased with Margie and her fast reponse wilh dealing with my question.
I submitted an application for a personal loan and Mackenzie responded to my email and then a phone call regarding this. She moved quick and was professional during the whole process. Mackenzie, thanks again and 2 thumbs up!!
I had a great experience with Margie! She handled everything I needed and checked in to ensure all my needs were met. I love having a hometown credit union!
Margie was a big help today when I called in!! She stayed on the line with me just to make sure my issues was resolved! I really appreciate that!! I wasn’t expecting her to do that! One more reason I’m glad I switched to Affinity CU!!!!
Abbi was a HUGE help. She completed each request I had, in a timely manor, and answered EVERY question I had. She did all of this while multitasking branch responsibilities. So grateful to have had the opportunity to work with her today!
Charlie is the greatest.. honestly, everyone there makes banking easy. I always come in with a handful of deposits, but they don't care. There always given me a hard time and I give it back. Great place, great atmosphere and great people.
Great customer service provided by Margie. She answered my questions over the phone & took the time while I logged in to ensure I could find what I needed.
Margie was very kind and helpful; she helped me ensure that my online banking account had all my correct information and patiently waited on the phone until everything was fixed. Affinity always has great customer service!
Margie is absolutely fantastic! Took the time to help handle my situation and took the time to follow up with me to make sure it was handled. Affinity is lucky to have an employee willing to help their customers like Margie does. Thank you.
Margie was very friendly and helpful when I needed assistance with my account.
Was able to get great customer service the lady was very help and friendly I would recommend affinity to anyone I know
Kay is the sweetest and always so helpful. I love when she answers the phone!
The girls at the Army Post location were wonderful to work with! They helped me out and answered all my questions, and setting up an account was quick and easy!
Margie possesses excellent communication skills! She had all the answers to my questions. She apologized when we interrupted each other, even though it was my fault. She listens, is patient, and thoughtful provided detailed answers.
Kay, is a wonderful customer service representative. I trust Kay to help me with any issue I may have with affinity. Kay is always polite, cheerful and always takes care of any concerns I have with my account. Great job Kay!
Thank you
HB
Thank you
HB
Margie was extremely helpful during my call. She took the time to listen to what I needed and tracked down the right person to ask and made sure to get me specific information about what would be done and when it would be done. Thank you!
Margie from Affinity was terrific! She was very pleasant, answered my questions, & asked if there was anything else she could do for me. We were only on for 3 minutes, which was mostly my fault.
When Margie asked me if I would accept her text & respond to it, I gladly said, “Of course!” due to the previous call I made, shown below.
Just before calling Affinity, I called another bank for the same reason. I had to enter several options (almost 5 minutes), then sit on hold for what seemed like forever b4 I was able to speak to a person! It then took about 5 more minutes b4 she was able to complete my request. All in all, the call lasted 20 minutes! Ridiculous!
Thanks having a person answer the phones & for providing great and prompt service to your customers!
When Margie asked me if I would accept her text & respond to it, I gladly said, “Of course!” due to the previous call I made, shown below.
Just before calling Affinity, I called another bank for the same reason. I had to enter several options (almost 5 minutes), then sit on hold for what seemed like forever b4 I was able to speak to a person! It then took about 5 more minutes b4 she was able to complete my request. All in all, the call lasted 20 minutes! Ridiculous!
Thanks having a person answer the phones & for providing great and prompt service to your customers!
Everyone is very friendly and helpful. I've been a member for many years. Love Affinity
Margie is friendly and thorough! We've been with Affinity CU for many years. Highly recommend these folks. They know how to take care of their customers.
I’ve been banking with Affinity since 2005, 17 years later they continue to be helpful with any questions or concerns I may have.
Had an issue with Wire transfer this morning. Kalie was able to find a solution and corrected to ensure this don’t happen again with-in the first 5 minutes of our conversation.
Had an issue with Wire transfer this morning. Kalie was able to find a solution and corrected to ensure this don’t happen again with-in the first 5 minutes of our conversation.
Mackenzie was absolutely amazing! Without a doubt one of the best bankers I have ever come across. She was able to help me set up my accounts at affinity in a quick and efficient manner. She puts her customers first and because of her affinity gained a lifelong client in me. Thank you Mackenzie! Keep up the outstanding work!!!
Affinity has been great to work with. They were able to get me approved right where I was wanting everything. Mackenzie was so nice and helpful. She was amazing to work with! I will definitely be a long time member of theirs!
Kay was amazing sweet and super helpful. After spending 2 and a half hours playing phone tag and getting hanged up on. She was able to calm me down and help me with my problem. She definitely needs a raise or better yet make her a boss. If everyone could be like her i would call customer support just for fun.
FREE Mortgage Consultation
Whether you’re buying your first home or refinancing a current mortgage, now’s a great time to speak with Affinity’s Mortgage Department.
Schedule Your FREE Mortgage Consultation
Our in-house mortgages offer flexibility and the security of knowing that your mortgage is held and serviced by your trusted lender, Affinity Credit Union.
Home Buying Options
No matter where you are in the home-buying process, we have mortgage products to fit your needs. Click here to learn more.
We’re Glad You’re Here
Whether purchasing your dream home, a car or just becoming financially secure, we are here to help.
Affinity credit union has been a reliable part of my life for many years! I love that it has been the easiest and friendliest places I’ve banked and had loans. They have flexible options and great rates!
Megan Tron
My experience with Affinity is the best!! They are very pleasant and care about their members. They do everything to make members happy and keep their business. They actually care about their PEOPLE!
Karen Jensen
