Frequently Asked Questions

Who is eligible to join?

Anyone living or working in Polk, Boone, Story, Marshall, Dallas, Jasper, Madison, Warren, Marion, Adams, Union, Page, Taylor and Ringgold counties. You are also eligible for membership if you are an employee of one of Affinity Credit Union’s Select Employee Groups. Anyone related to a current member of Affinity Credit Union.

How much is required to open a Savings Account and become a member of Affinity Credit Union?

There is a $5 minimum opening deposit to open the savings account. This $5 balance must be kept in the savings at all times until the account is closed.

What do I need to open an account? 

  • Current government-issued photo identification
  • Proof of current address

What are the balance requirements for a Checking Account?

With a Classic Checking account there is no minimum balance requirement with unlimited drafts cleared monthly and no monthly fee.

Am I still a member if I move out of eligible counties or no longer work for a SEG? 

Yes. The credit union philosophy is “once a member, always a member”. If you move there are several ways to access your credit union account. Affinity Credit Union participates in shared branching which allows you to conduct transactions at other CU Service Centers. Click here for more information or to find a CU Service Center near you.

Is my savings at the credit union insured?

Your savings is insured to at least $250,000 by the National Credit Union Administration (NCUA), an agency of the Federal Government.  

How do I send a wire to an account at Affinity Credit Union?

Credit: Federal Home Loan Bank of Des Moines, Des Moines, IA,   Routing #073000914

For Further Credit To:  Affinity Credit Union, Acct #611143615

For Further Credit To:  Affinity Credit Union Member Name, Member Account Number 

What is Affinity Credit Union’s routing number?


When will my statement arrive? 

Statements are processed on the evening of the last business day of each month and are then delivered a few days later. To prevent delays, make sure the credit union has your current mailing address. To receive your statement faster, you may opt to receive electronic statements. eStatements are available for viewing on the first of each month. You can sign up for eStatements through your online banking account.

I deposited money into a non-Affinity ATM, how long will it be until it’s available? 

There is a 4 business day hold for ATM deposits made at non-Affinity operated ATMs. 

How do I access my account information online?

Click here

Why can’t I access my account online? 

For your protection, your account automatically locks you out after three unsuccessful sign on attempts. You will need to call the credit union at 1-800-343-1028 to have your account reset.

What do I do if my MasterCard® credit card is lost or stolen? 

Immediately contact card services at 1-800-234-5354. They will close your card and reissue you a new card. With MasterCard’s Zero Liability policy you are protected from all unauthorized transactions on your card. MasterCard’s Zero Liability policy does not apply to cards used primarily used for business, commercial, or agricultural purposes. For more information MasterCard’s Zero Liability policy click here.

What do I do if my Debit Card is lost or stolen?

Immediately contact us at 1-800-343-1028. Your card will be closed and you will be reissued a new card. If you tell us within two business days that your card/code has been lost or stolen, you can lose no more than $50 if someone used your card/code without your permission. If you do not tell us within two business days of your loss or theft of your card/code, and we can prove we could have stopped someone from using your card/code without your permission had you told us, you could lose as much as $500.

What do I do if my checks are lost or stolen?

Immediately contact us at 1-800-343-1028. A stop payment for the check(s). You must have the check number(s) in order to issue a stop payment. If you do have lost or stolen checks, for your protection as well as ours, we require you close the account and open a new account with a new member number.

How can I protect my information while shopping online? 

With MasterCard SecureCode® you can set up a password online to help protect you while shopping online. Click here to sign up. Once you establish your password, every time you pay online at participating retailers you will be asked to enter your secure password before being allowed to continue with the transaction.

Do you have a question you would like to submit?

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