What is changing?
- AffinityLine (phone banking)
- Online/Digital Banking
- Mobile App
- External Transfers and Pay Anyone Payments in Bill Pay
What is not changing?
- Member/Account Numbers
- Credit & Debit Cards
- Checks
- Direct Deposits
- Unrivaled Service
Will my account number(s) stay the same?
Yes. You will have the same account number(s) you have currently for checking, savings, money market, CDs, IRAs, and loans.
May I continue to use my current Affinity checks?
Yes. You may continue to use your Affinity checks. Please contact us when you’re ready for a re-order and we’ll be glad to assist you.
May I continue to use my existing debit/credit card?
Yes. You may continue to use your current debit/credit cards throughout the upgrade process and at all times thereafter. You will not need a new debit/credit card.
Will there be a period in which I will not have access to my funds due to the upgrades?
We do not anticipate any time you will not be able to access your funds by debit card or check. We planned the upgrade over a weekend (February 28 – March 3) to minimize the impact on you, while offering complete access to your funds. However, please carry an alternative form of payment during the upgrade weekend in case Affinity experiences an unplanned disruption of service. Should you have further questions, please contact 515-288-7225.
Will my current direct deposits and automatic drafts be affected?
Since your account is not changing, all current direct deposits or automatic drafts will continue to be processed normally.
How will the system upgrade affect online banking and bill payment?
Your online and mobile banking access will be suspended at 12:00 pm CST on Friday, February 28th. Access to the new and improved online and mobile banking systems will be restored at 12:00 pm on March 3rd. You will be required to reregister for these systems.
Bill payment services will also be suspended at 12:00 pm on February 28th and will be restored on March 3rd.
Will I need to re-enroll in e-statements?
After the upgrade, you will need to re-enroll in the e-statement module of online banking in order to continue receiving e-statements. Re-enrolling is very easy to do and will take less than three minutes. Simply sign in to online banking, select Statements in the menu, then select Manage Preferences. Select the account you’d like to receive E-Statements for, and accept the terms and conditions.
If you previously had access to e-statements but did not utilize online banking, you must complete a few simple steps to re-enroll for e-statements. At 12:00 pm on March 3rd or anytime thereafter, you may enroll in Affinity’s online or mobile banking services. Once this enrollment has been completed, you can re-enroll in e-statements.
*Be sure to save any statements you may need prior to February 28th.
Is the routing number changing?
No. Affinity’s routing number will stay the same: #273074504