At Affinity, we understand that our members appreciate the ability to access cash quickly and conveniently, whether locally or out of town. That's why we've partnered with the following Surcharge-FREE ATM Networks:
Just look for the Privileged Status logo! Included in this network are Affinity owned ATMs located at each of our branch locations.
Find a Privileged Status ATM
In addition to our Privileged Status Network ATMs, we have teamed up with CO-OP Shared Branching Network (one of the nation’s largest ATM networks with nearly 30,000 locations) to give you access to surcharge-free ATMs across the country and around the world. That's more than most of the biggest banks!
Text your ZIP Code to 91989 to find nearby ATM locations or click below:
Find a Co-Op Shared Branching ATM
Q: Are there any fees per transaction?
Please see ATM/DEBIT section of our Account Service Fees.
Q: What are the daily limits?
For your protection, the daily limit per business day for purchases is $1,500. There is a $500 daily limit for withdrawals at an ATM. The aggregate daily limit for the number of transactions permitted is 10.
Q: I deposited money into a non-Affinity operated ATM, how long will it be until it's available?
There is a 4 business day hold for ATM deposits made at non-Affinity operated ATMs.
Q: How do I manage debit card notifications?
You can use your Affinity mobile app to manage your debit card notifications. In the mobile app, select "Manage My Cards" by pressing the "More" tab at the bottom right of the screen.
From here, you can:
- configure your alert/notification settings
- temporarily lock your card if you suspect fraud
- report your card as lost or stolen.
Q: How do I request a temporary card?
Due to lobby closures, the process to request a temporary debit card has changed:
- If you need to request a temporary debit card, you must first contact the Affinity contact center at 515-288-7225.
- This allows our staff the opportunity to load and activate your temp card in our system.
- We ask that you give us around 30 minutes before picking up your temp debit card at the Hoffman branch drive-up.
Q: How do I change my PIN?
To change your PIN, call 877-267-5986.
Q: What do I do if my Debit Card is lost or stolen?
Immediately contact us at 1-800-343-1028. Your card will be closed and you will be reissued a new card. To avoid potential liability, you need to contact us with 48 hours of when your debit card goes missing.