Message To Members

Jim Dean, CEO


2022 presented unique challenges for us all. After spending several years with inflation running 3% or lower, it exploded in late 2021. Interest rates more than doubled in a few short months, increasing the cost of borrowing, and making everything more expensive. Hopefully these high rates are relatively short-lived or will at least level off to make life a little more predictable.

Our drive-up and phone service is now open until 6:00 p.m. on Fridays with lobby service remaining open until 5:30 p.m. Our branches will no longer be open Saturdays. As mentioned in our fall newsletter, only 2% of our transactions occurred on Saturdays. Members use self-service options and there is no longer the demand for in person service on weekends. Our 2022 member survey also concluded that only 2.5% of our members primarily use the telephone to do business at Affinity, which are major changes versus what we all remember from the past. Members informed us that our phone access is not convenient, which is something we’re addressing and are committed to improving.

In addition, members requested more frequent communication. Beginning this year, electronic monthly newsletters will be emailed to members enrolled in eStatements, while a paper newsletter will be included with monthly and quarterly mailed statements. These additional newsletters will provide members with timely updates
about happenings at Affinity.

We know you’re looking for better investment rates and we are responding by increasing CD, IRA, Money Market and Regular Share rates in response to the dramatic rise in interest rates. We track the most competitive financial institutions in the greater Des Moines market and are highly competitive in every area.

Affinity’s 74th annual membership meeting will be held on Tuesday, May 9th. This is part of being a member-owned cooperative and our volunteer leaders are a key part of our design. If you have expertise in accounting, management, marketing, human resources, technology, community development or other skills that might prove beneficial as a board member, consider volunteering. If you would like to have an exploratory conversation to learn more about the time commitment and expectations, feel free to email me, or call me, 515-777-7782.

Jim Dean, CEO


2022 was unlike a year we’ve ever experienced, but thankfully it’s in the rearview. There was an unprecedented rise in interest rates during the year, and by all indications we’ll continue to experience increases in 2023. That being said, we’ll make sure that our rates remain competitive for both savers and borrowers.

Keeping this in perspective, we had never had thirty-year mortgage rates in the 3% range for an extended period of time and now they’re in the 6% range. Many of us would say that’s still a reasonable interest rate and certainly nothing like the 1980’swhen they pushed into the 18% range for a time. That was much more painful than where we are today. Brian Goetzinger (NMLS #22353) started our mortgage lending program last year and has helped several members with their home loan needs since
arriving. If you’re thinking about purchasing a home, call Brian directly at
515-777-7809 or send him an email at to get started. You can also submit your mortgage application by clicking here.

We are very excited to introduce a new insurance partner, Coverage Direct. Headquartered in West Des Moines, Coverage Direct offers an extensive line of carriers for auto, homeowners, renter, RV, boat and other coverages. Every dollar matters. Click here to get a free quote from Coverage Direct or call 888-411-1710.

Our website home page has an entirely new look and added
functionality. Our marketing team of Melissa and Kris have spent
many months preparing for this branding launch, which took place
in early January. They looked at our website from a member’s
perspective and constantly added content and user-friendly features
that we hope you enjoy and find useful.