Our hours are changing but not our commitment to you.

Dear Affinity Member,

After careful evaluation of member demand, staffing needs & available digital and self-service resources, we have decided to discontinue Saturday operations, effective January 7.

To provide additional opportunity for our members to perform person-to-person transactions, we are extending Friday hours, with lobby service remaining open to 5:30 p.m., drive-up and phone service to 6:00 p.m.

As always, we remain committed to working in the best interest of the credit union & our entire membership. Thank you for your continued support and understanding.

Sincerely,

Jim Dean, CEO

jdean@affinitycuia.org

New Branch Hours – effective 1/7/2023

Lobby Hours

M, T, Th | 9am – 5pm

Wednesday | 10am – 5pm

Friday | 9 am – 5:30 pm

Saturday | Closed

Drive-Up Hours

M, T, Th | 8:30 am – 5:30 pm

Wednesday | 10 am – 5:30 pm

Friday | 8:30 am – 6pm

Saturday | Closed

Phone Hours

M, T, Th | 8:30 am – 5:30 pm

Wednesday | 10 am – 5:30 pm

Friday | 8:30 am – 6pm

Saturday | Closed


Frequently
Asked
Questions

You have several options for checking your account balance.

You can make cash withdrawals at an Affinity ATM located at each branch or at thousands of surcharge-free ATMs nationwide through Affinity’s partnership with the Shazam Privilege Status Network.

Affinity offers Mobile Check Deposit which makes it easy to deposit your checks anytime day or night, 24 hours a day, 7 days a week, right from your mobile device.

A night drop deposit box is also available at each branch. Deposits and payments dropped off will be posted on the following business day*.

*Deposits dropped off after hours Friday will not be processed until the following open business day.

Yes, as an Affinity member, you can visit any of the 8 metro Des Moines & 5,000+ nationwide shared branch locations and conduct transactions just like you would at Affinity. 

Credit Union Partners | 8 Metro Locations

Journey Credit Union

  • 2930 SE 14th Street – Des Moines
  • 1400 2nd Avenue – Des Moines
  • Open Saturdays | 9am – Noon

Midland Credit Union

  • 1225 Copper Creek Drive, Ste. M – Pleasant Hill
  • 2891 106th Street, Urbandale

Serve Credit Union

  • 423 East Court Avenue – Des Moines
  • 3743 86th Street – Urbandale

First Class Credit Union

  • 303 Euclid Avenue – Des Moines

Des Moines Metro Credit Union

  • 100 University Avenue – Des Moines

To reset your password, select “Forgot Password” on the Login page.

  • Check your “available” account balance to make sure you have sufficient funds.
  • If you’re making an online purchase, verify that the expiration date matches the one on your debit card.
  • Check your email, text or any received phone calls for verification of recent transactions.
  • Verify your transactions via online banking/mobile app. If you recognize any unauthorized transactions, it’s possible your account may have been locked to prevent future fraudulent transactions. To report suspicious transactions, call 866-279-1399.

We offer several options to make a loan payment. Click here to learn more.

To submit a loan application, click here.

To submit a membership application, click here.


Online and Mobile Services

  • Online Banking allows you to easily check your balances in real time, transfer money, pay bills and manage your transactions.
  • Mobile App access all the benefits of online banking in the palm of your hand.
  • AffinityLine Audio Banking check balances, transfer money and manage your transactions 24 hours a day, 7 days a week, through our toll-free 800 number.
  • Mobile Check Deposit lets you deposit checks by simply taking a picture of them with your smartphone.
  • Surcharge FREE ATMs access our Privileged Status Network of over 3,000 ATMs nationwide.
  • Bill Pay keeps you on track with scheduled payments.